tag:blogger.com,1999:blog-999210371475734537.post4643927232743557757..comments2023-05-27T07:50:42.593-04:00Comments on UggaBear Cottage: DEALING WITH IDIOTS...My Blood Pressure Is Rising!Jusmom1http://www.blogger.com/profile/03276963040817081405noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-999210371475734537.post-84182543510964110052014-02-26T10:40:09.985-05:002014-02-26T10:40:09.985-05:00Yes, finally...lol. Yesterday my husband's pr...Yes, finally...lol. Yesterday my husband's prescriptions were listed online and scheduled for delivery today and just about 30 minutes ago I got a call from the hospital billing department that they were posting the $25 refund to our "benny card". Two more things I can cross off of my "handle" list!Jusmom1https://www.blogger.com/profile/03276963040817081405noreply@blogger.comtag:blogger.com,1999:blog-999210371475734537.post-21886945536382733562014-02-26T09:45:48.799-05:002014-02-26T09:45:48.799-05:00Were you able to get things all sorted out? Were you able to get things all sorted out? Amy, a redeemed sheephttps://www.blogger.com/profile/12324661637036868565noreply@blogger.comtag:blogger.com,1999:blog-999210371475734537.post-35113438902598634052014-02-25T08:18:04.695-05:002014-02-25T08:18:04.695-05:00I'm HOPING it is all straightened out. I have...I'm HOPING it is all straightened out. I have to call Express scripts today to make sure they have record of the prescriptions the doctor's office called in yesterday. Then I have to call the doctor's office because I asked them to fax over the prescription and confirmation from January 19th so I can follow up on the problem at Express (this is NOT over). Between the prescriptions, the overpay in co-pay, and setting up appointments for my yearly GYN appt and mammo...I spent FOUR HOURS on the phone yesterday. Yes, FOUR HOURS. Why does everything take more than one phone call? Transverse through four different departments by pushing buttons before you finally get to right place, leave a message stating the patient's name, DOB, telephone number, etc, then a person calls and you review everything you left on the answering machine, they hang up to "check into it", they call you back for more clarification of what you said previously TWICE now, they say they will call you back when they have an answer, they don't, you call back and get someone DIFFERENT and the whole process starts over again! And I am so SICK of being "pre-registered" for my mammo, my appointment with my gynecologist who has just joined another practice, etc., etc., I swear I will leave my WILL to a company who still uses a human being to answer the phone and doesn't need to enter your entire demographic history into the computer before they can help you, lol. Jusmom1https://www.blogger.com/profile/03276963040817081405noreply@blogger.comtag:blogger.com,1999:blog-999210371475734537.post-24375950246908755932014-02-24T23:56:30.012-05:002014-02-24T23:56:30.012-05:00I'm sorry ... I went round and round with my d...I'm sorry ... I went round and round with my doctors office and the insurance company last year over proof of some stupid mandated "wellness program" ... ended up finding a supervisor at the insurance company who helped me straighten the mess out. My advice, after the first round, go directly to a supervisor.DWhttps://www.blogger.com/profile/04937819555924583857noreply@blogger.comtag:blogger.com,1999:blog-999210371475734537.post-56466871153429148882014-02-23T21:47:45.052-05:002014-02-23T21:47:45.052-05:00You and I have very similar backgrounds! I worked...You and I have very similar backgrounds! I worked in the medical field from 1979 to 2011 when I went out on disability. In that time I was an office manager, did medical billing for 12 years, a medical records manager and ran my own medical transcription business! Unfortunately, you are correct...many physicians cannot afford to hire really qualified help because they must spend so much on malpractice and electronic medical billing, etc. Plus, insurance reimbursements continue to go down. Our medical in this country is being controlled by administrative people who don't know the difference between a stethoscope and a speculum...and our government is allowing them to determine pt care...without a license! I am SO tired of fighting the errors, oversights and stupidity. But, we are entitled to those prescriptions...my husband needs them...and by golly I'm going to GET them!Jusmom1https://www.blogger.com/profile/03276963040817081405noreply@blogger.comtag:blogger.com,1999:blog-999210371475734537.post-37647334981905141782014-02-23T11:42:53.237-05:002014-02-23T11:42:53.237-05:00Girl, You Rant because you have a reason. I have w...Girl, You Rant because you have a reason. I have worked in the medical office, I am a certified billing coder and medical asst. Many times I was put in positions to do task I was not qualified for. This office probably didnt use an actually fax machine, it was a computer fax.. Lots of space for error. My favorite one is when my doctor office told me to have the pharmacy to call for refills, Ok, this is a RX he has never wrote, ( thats against the law) , I have Caremark, which is CVS so I dont have to get mail order anymore, but they will argue about that, that is a technician will. Always ask for the Pharmacist, The Doctor, or the office mgr and take names. Your right about reporting, The Govt is pushing on Drug Companies, which effects us, Office staff is paying for cheap inexperienced help because they have to pay for electronic medical records, and insurance and etc.. which in turn makes us a patient sicker, I have become disable and I love listening to some of the offices tell me what is right and then I tell them what their going to do. I wish I could tell you in so many words about the stupidity I ran into last week, well it had to do with Labs, No one could find them, I stood in front of the office and solved the problem for them, They looked like asses..... The doctors need our business to pay their bills dont be afraid to ask to speak with the Office Mgr or the Doctor . Everyone one has a Customer Service #. Take names and No shit.. SIMPLESEWhttps://www.blogger.com/profile/13897074396716166040noreply@blogger.com